Cancellations, Returns and Refunds Policy

These policies form part of the terms governing purchases from Fishman’s Pens. Mandatory consumer rights under applicable law are not limited by this policy.

Last updated: 29 July 2026

Fourteen-day return period

A customer may cancel an eligible purchase and request a return within 14 days after the customer, or a person designated by the customer other than the carrier, receives the item. No reason is required for a change-of-mind cancellation.

Any longer or additional mandatory cancellation right that applies under Israeli law or the law of the customer’s country remains unaffected. For example, certain Israeli consumers, including a person with a disability, a senior citizen or a new immigrant, may have an extended cancellation period where the statutory conditions are satisfied.

Fishman’s Pens does not charge a cancellation fee for an eligible change-of-mind return.

How to cancel

To cancel, the customer may email fishmans.pens@gmail.com, use the website contact or cancellation function, telephone +972-50-953-9501, or send registered mail to 6 Negba Street, Zichron Yaakov 3091607, Israel.

The notice should state the customer’s name, order number, contact details and the item being cancelled. A reason may be provided but is not required for an ordinary change-of-mind cancellation.

Items sent back without prior notice or without the return instructions supplied by Fishman’s Pens may be delayed or refused where permitted by law.

Ready-made, custom and engraved pens

Ready-made pens and non-engraved custom pens are covered by the same voluntary 14-day change-of-mind return policy. A non-engraved custom order may also be cancelled for a full refund at any time before dispatch, even after production has begun.

An engraved or otherwise permanently personalised pen may be cancelled for change of mind only until engraving work begins. Once engraving work begins, the entire item—not only the engraved component—cannot be cancelled or returned for change of mind.

The engraving restriction does not limit any right relating to a defect, damage, an incorrect item, or failure to conform to the specifications approved by the customer.

Condition of returned items

The customer may ink and reasonably test a pen in order to assess its function. Before return, the pen must be completely emptied of ink, carefully cleaned and dried. Ink must not remain in the pen because it can leak during transport.

The pen must be returned with every item originally supplied, including its box, converter or filling component, documentation and accessories. It must be packed securely for tracked return shipping.

Where permitted by applicable law, the customer may be responsible for diminished value caused by handling or use beyond what is reasonably necessary to inspect and test the item.

Return shipping

For a change-of-mind return, the customer pays the cost of tracked return shipping. The customer should retain proof of shipment.

When the item is defective, damaged in transit, incorrect, or otherwise the responsibility of Fishman’s Pens, Fishman’s Pens will provide a prepaid return method or reimburse reasonable tracked return-shipping costs.

Defects, damage and incorrect items

The customer should inspect the order on receipt. Visible shipping damage or an incorrect item should be reported as soon as reasonably possible, preferably within 14 days of delivery.

If an item is confirmed to be defective, damaged in transit, incorrect, or materially different from the agreed description or specifications, Fishman’s Pens will provide a full refund and pay or reimburse reasonable return-shipping costs.

Fishman’s Pens does not provide a separate voluntary commercial warranty. This does not limit any mandatory legal guarantee or other right concerning faulty or non-conforming goods, including rights that continue beyond the 14-day change-of-mind period.

Refunds

Approved refunds are issued to the original payment method, normally PayPal. Fishman’s Pens will process the refund within seven business days after receiving and inspecting the returned item, and in every case within any shorter or otherwise mandatory period required by applicable law.

For customers exercising an EU right of withdrawal, reimbursement will be made no later than 14 days after Fishman’s Pens is informed of the withdrawal, subject to the statutory right to withhold reimbursement until the goods are received or the customer supplies evidence that they were sent back.

Because standard outbound shipping is included in the product price rather than charged separately, no hidden outbound shipping amount will be deducted from a change-of-mind refund.

For a defective, damaged or incorrect item, the full amount paid will be refunded and reasonable return-shipping costs will also be paid or reimbursed.

Exchanges

Fishman’s Pens does not operate a separate exchange process. A customer may return an eligible item under this policy and place a new order for another available item.