Shipping and Delivery Policy

These policies form part of the terms governing purchases from Fishman’s Pens. Mandatory consumer rights under applicable law are not limited by this policy.

Last updated: 29 July 2026

Shipping included in the displayed price

Standard tracked shipping is included in the displayed product price for every destination that is offered at checkout. No separate standard shipping charge is added at checkout. The total quoted for a custom order also includes standard tracked shipping to the agreed destination.

International customers are responsible for all import VAT, customs duties, brokerage fees, clearance charges and local handling fees imposed by the destination country or carrier. These charges are not collected by Fishman’s Pens and are not included in the product price.

Processing and dispatch

Ready-made items are normally dispatched within 3–7 business days after payment is confirmed.

For custom orders, production begins immediately after full payment. The normal production period is 4–8 weeks, and the pen will be dispatched no later than eight weeks after payment unless the customer expressly agrees in writing to a later date. If Fishman’s Pens cannot meet the maximum period and the customer does not agree to an extension, the customer may cancel the order and receive a full refund.

Carriers and tracking

Deliveries within Israel are ordinarily sent using Israel Post courier services. International deliveries are ordinarily sent using DHL Express. Fishman’s Pens may use another reputable tracked carrier when appropriate or necessary.

Tracking information is supplied for every domestic and international shipment.

Destinations and delivery restrictions

International delivery is available only to destinations offered at checkout. Fishman’s Pens may decline or cancel an order where shipment is prohibited by law, affected by trade or carrier restrictions, or cannot be completed reliably. Availability of a country at checkout does not override applicable legal restrictions. If Fishman’s Pens cancels for one of these reasons, all amounts paid will be refunded.

Orders cannot be sent to P.O. boxes. Local collection is not available.

Delivery times and delays

Transit times begin after dispatch and depend on the destination, carrier, customs processing, holidays, security circumstances and events beyond Fishman’s Pens’ reasonable control. Any delivery estimate is an estimate rather than a guarantee.

Fishman’s Pens remains responsible for assisting with a shipment until delivery is completed or the carrier formally declares it lost.

Delivered status, loss and damage

If tracking shows that a parcel was delivered but the customer did not receive it, the customer should first contact the carrier and open an inquiry. If the matter is not resolved with the carrier, the customer should then contact Fishman’s Pens.

A shipment is treated as lost only after the carrier formally declares it lost. When a shipment is declared lost, Fishman’s Pens will provide a full refund or another remedy required by applicable law.

Visible shipping damage, an incorrect item or missing contents should be reported as soon as reasonably possible, preferably within 14 days of delivery. The customer should retain the packaging and provide photographs when reasonably requested. This request does not limit rights concerning latent defects, non-conformity or goods that do not match their description.